Piggy Bank of America

Please Read the Summary of Terms & Service

Delivery Schedule 

Ordering Information

ORDER CONFIRMATION.  You will receive an email order confirmation immediately upon order submisson.  Your receipt of this order does not signify our final acceptance nor does it constitute an agreement to sell unless otherwise all order information has been reviewed.  Prices and all other information pertaining to your order are subject to verification.  Pei-Ling Ceramics reserves the right at any time to accept or decline your order for any reason, most likely unavoidable.

ORDER PROCESSING.  Payment shall be made before orders are processed.  All creditcard purchase are subject to address verification, if your billing information does not match your creditcard file, we may notify or request for more informtation through telephone or email.  This is done to protect both parties.  We will also notify you of any revisions required, if any, and request for your approval before we finalize your order.  We shall not be held responsible if your order is delayed due to issues related to verification.  

ORDER CANCELLATION.  You may cancel your order if item(s) is not yet shipped or personalization has not been done.  In most cases, production begins within 24 hours of your order and we will make every attempt to cancel your order.  Refusal of delivery will not prevent original shipping charges, return shipping fees or 25% restocking fees from applying to any refund allowed.

Customer Service & Return Policy

Each item is hand-painted and may have slight differences compared to the sample pictures.  We may or may not change the design or alter the colors to accomodate the improvement of an item.

All of our items carry a 30-Day Money Back Guarantee.  All returns sent without prior authorization may be refused and returned to sender.

BREAKAGE.  If your items were damaged in shipping, email or contact us immediately and set aside the merchandise with its original packaging within 7 days for UPS inspection.  We will replace the item if it is in-stock or full-credit refund if out-of-stock.  It is advisable to inspect the items upon receipt since we cannot place claims or accept returns after 30 days.

DEFECTIVE.  If your items are found defective or damaged, email or contact us immediately and we will provide you a confirmation with "Return Address" for replacement or a full-credit refund , the item must be returned or exchanged within 30 days. 

SATISFACTION.  We want you to be 100% satisfied with our service and merchandise. If you wish to return the item you have purchased, email or contact us immediately for a confirmation with "Return Address", and for Replacement or Merchandise Cost Refund.  As long as items are returned in the same mint condition as received, you can then return it at your shipping expense for a refund of the full merchandise price but not shipping cost, the item must be returned or exchanged within 30 days.  (We cannot accept personalized items for return unless they are found to be defective in materials or construction, or the personalization is inaccurate, e.g. spelling errors. We are not liable for customer's mistake in placing the order.)